Involving and Consulting

We welcome your comments about our services at any time.

dscn0047_300Every year we will ask each person who uses our service to give us feedback on how well we are doing, in confidence. We will send a questionnaire in an easy read version, with words and pictures. We will invite a family member, representative or a friend to help and we will try our best to communicate in a way that each person can understand and so that we can listen. 

Anyone who lives in our housing, or uses our services, can attend the meetings of our Trustees, which are four times per year. Information is given on the 'about us' page.

Whenever anyone tells us we have got it wrong, we will follow our complaints procedure and try to put things right again
Download Complaints Document